Prescription refills for routine medications, such as hormone replacement or birth control, should be called in to the pharmacy. The pharmacy will contact us for authorization if there are no refills left. Refills will be authorized during office hours only. Please allow at least 24 hours for the nurse to process refill requests. If the refill is for pain medication or other non-routine medications, please call the office and the nurse will return your call to evaluate your situation. You may be asked to make an appointment before refills can be given. Please do not expect the on-call doctor to prescribe medications except in an emergency.